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Hosted Telephone System: Options, Advantages, Professionals & Cons

Hosted phone system feature image

What’s a hosted telephone system?

A hosted telephone system or cloud telephone system is a enterprise telephone setup that works through an web connection and is hosted within the cloud by a third-party vendor. In comparison with old skool conventional telephone programs that required you to have your individual server and tools onsite, a hosted telephone system can save your enterprise cash in upkeep price and tools price.

There are two fundamental forms of hosted telephone programs, that are: 

1) Cloud-hosted telephone system: All telephones connect with an outdoor VoIP information middle. The telephones are configured with a person login and are programmed beforehand to register with a SIP server.
A cloud PBX comes with all important options your fashionable workforce wants. Voicemail to electronic mail, auto attendants, video conferencing — you title it. From a administration perspective, that is the best PBX platform to handle.
2) PBX SIP Trunking: Maintain your current PBX, however the backhaul is accomplished via a VoIP-based trunk for all the surface strains you want. Within the occasion of a PBX problem, you possibly can route telephone calls to any brick-and-mortar or digital workplace.

A hosted telephone system or digital Non-public Department Alternate (PBX) offers you all the advantages of a conventional workplace telephone system with out its costly {hardware} prices.
Aside from the preliminary setup prices for appropriate handsets, modems, routers, and switches, there’s no must allocate extra capital in your hosted telephone system.
Oh, it will get higher. Hosted telephone programs can embrace conventional PBX and VoIP telephone programs. If you have already got an IP PBX, SIP trunking transitions your current PBX setup into an internet-powered phone community.
Let’s dig deeper and break down some extra core ideas:

How does a hosted VoIP resolution work?

You’re capable of take calls via a hosted telephone system with a cloud PBX. This on-line server manages incoming and outgoing calls with a SIP trunk, utilizing a VoIP connection.
Right here’s the way it works:

  1. Your enterprise finds a hosted telephone supplier that gives a cloud PBX. You’re then related to their off-site information facilities.
  2. You obtain an incoming name that goes to your hosted PBX system.
  3. The hosted PBX system converts that decision information into digital packets, which might be transmitted through an web connection. That is the VoIP a part of your hosted telephone system.
  4. The PBX routes the incoming name to your workplace’s desk telephone.
  5. Your desk telephone rings and also you decide up. The digital packets are transformed again into voice messages and a connection is established. You may speak to your caller with the hosted PBX as your center man.

With a whole cloud telephone system, any system that has an web connection could make and obtain telephone calls. Your cell phone, laptop computer, desktop, and landline double as your enterprise telephone.
Associated Submit: PBX vs VoIP: 26 Prime Variations to Know Earlier than You Purchase

6 Benefits of a hosted telephone system

Listed here are some key advantages of getting a cloud-based telephone system {that a} conventional setup can’t supply:

1. Straightforward set up

The setup means of a conventional telephone system might be lengthy, complicated, and costly. However a hosted telephone system doesn’t have any of these issues.
The set up and setup of a cloud-based system is on-line, so that you don’t want anybody to return out to your workplace to get began. That makes it cheaper, too — which is nice for small companies, or these with distant groups.

2. Price financial savings

Hosted telephone programs are cheaper than their conventional options for 2 causes. The primary: you don’t want to purchase a brand new haul of apparatus. With a cloud telephone system, you should utilize the tools you’ve already acquired. That features:

  • Softphones
  • Desk telephones
  • Cellular gadgets and cell telephones (together with iOS or Android smartphones)
  • VoIP handsets

A enterprise telephone system that’s cloud-based gives price financial savings relating to upkeep, too. You don’t must name out an engineer to return to the workplace and repair the issue. Your IT employees can repair commonest VoIP issues with out contacting your service supplier.

3. It’s a unified communications platform

Unified communication platforms allow you to talk each internally and externally with a single instrument.
With one, varied groups — reminiscent of gross sales or buyer help—can base their complete methods round their hosted VoIP resolution. The proper supplier gives a number of options alongside the flexibility to make calls. You may on the spot message crew members, host video conferences, and name your prospects — all via the identical hosted telephone system.
(Once more, that has an impression on price financial savings: you don’t must spend cash for a instrument that simply does one job.)

4. Flexibility for distant groups

Do you may have a distant crew? Whether or not you’re on an abroad enterprise journey or working from dwelling, you possibly can settle for calls along with your hosted telephone system. You don’t must be within the workplace to select up your wired desk telephone.
That’s as a result of most hosted telephone system suppliers supply software program for his or her customers. Your distant crew can obtain their enterprise telephone software program onto their gadgets. The PBX supplier simply makes the connection, and diverts incoming or outgoing calls to your system. Your callers received’t discover any distinction — particularly when your supplier gives masked caller IDs.

5. Higher scalability

It’s necessary to have a telephone system that grows as your enterprise does. Having a call-out out of your conventional telephone system everytime you add a brand new crew member isn’t simply irritating. It’s costly, too.
That’s why one of many largest benefits of getting a hosted telephone system is scalability. Including a brand new crew member? Simply signal into your supplier’s cloud platform and get them in.

6. It’s safer

It’s no shock why companies are involved concerning the safety of their telephone system; the common price of an information breach is $3.92 million.
Social engineering is likely one of the commonest forms of information breaches. It occurs when hackers imitate your telephone supplier and ask them to handover info. They will use that information to take over your system.
Nevertheless, hosted telephone programs have an additional layer of safety towards social engineering. Nearly all of respected VoIP suppliers have sturdy identification administration instruments. You’ll by no means be tricked into handing over info from a hacker.
And, there’s sturdy encryption to verify hackers can by no means listen in on enterprise calls.

The disadvantages of a hosted telephone system

We all know {that a} hosted telephone system has many benefits. However relating to the downsides, the reality is: there aren’t many.
One factor you’ll want to think about is whether or not you’ve acquired a sturdy sufficient web connection to take VoIP calls. That’s comparatively simple in case you’re in an workplace.
But in case you’ve acquired a distant crew, it’s good to make certain every crew member has entry to a powerful web connection to make and obtain telephone calls.
VoIP calls want at the very least 100 kbps add and obtain bandwidth per line. Plus, you want at the very least a megabyte of obtainable, devoted bandwidth for ten high-quality simultaneous VoIP calls.
Main carriers supply gigabit speeds (1000 Mbps) for enterprise subscribers. For a small enterprise, a single DSL or fiber connection might be lots ample.

Graph showing bandwidth growth
Nielsen’s Legislation of Bandwidth Pace Development – 50% Development Each 12 months since 1983. (Nielsen Norman Group)

The most important drawback of hosted VoIP, although, is that it doesn’t have the always-on nature of conventional telephones. Hosted telephone programs require energy to each the telephones, and the community infrastructure to supply web entry.
That’s why conventional PBX telephone programs are usually deemed as extra dependable: as a result of they don’t depend on two exterior energy sources.

7 hosted telephone system options to search for

There are tons of hosted telephone system suppliers to select from. Not all of them supply the options your enterprise wants.
Listed here are a number of superior options to search for while you’re selecting a VoIP service supplier:

1) Voicemail to electronic mail transcription

It’ll come as no shock to listen to that voicemail is a key characteristic your telephone system ought to have. With out it, you threat folks by no means calling again after you miss their name — and doubtlessly shedding a buyer.
Nevertheless, discovering time to get via these voicemails might be difficult. With this characteristic, you possibly can have your voicemail messages transcribed and despatched on to your inbox. You don’t must take heed to the message to reply. Simply take heed to the voicemail transcription and have a everlasting log of what the incoming name was about.

2) Video conferencing options 

Workplaces are embracing distant work now greater than ever. This implies corporations search out hosted telephone system suppliers that supply video conferencing as a part of their package deal.
Your digital PBX can double as a conferencing instrument in your crew. No extra add-ons for video conferencing like Google Meet, Skype, or Zoom! Simply make certain to double-check this characteristic is included in your chosen package deal.

3) Safety and reliability 

The reliability of hosted telephone programs is a trigger for concern for a lot of companies new to cloud expertise. However, concern not: VoIP connections are simply as (if not, extra) safe than conventional wired setups.
The secret’s to select a safe VoIP supplier, reminiscent of Nextiva. Our community has 99.999% uptime and connections are made via carrier-grade information facilities. In different phrases: it’s nearly not possible for somebody to hack the connection and eavesdrop in your telephone calls.
Associated Submit: Is VoIP Safe? An In-Depth Have a look at VoIP Safety & Encryption

4) Name recording

Whether or not it’s for one-on-one progress critiques or coaching, name recording might help you monitor buyer interactions. You would possibly see that one gross sales rep has a decrease shut price than others, for instance.
Use their name recordings to identify why that is perhaps taking place. You would possibly discover that they’re failing to elucidate one in every of your USPs, which contributes to their poor shut price.

5) Actual-time name analytics

Ask most companies how efficient their groups are and so they’ll wrestle to search out out. Conventional telephone programs simply take incoming calls and match them to a desk telephone — that’s it. No additional statistics can be found.
Nevertheless, some hosted telephone programs supply real-time name analytics. This implies you possibly can report on how efficient your groups are with precise information, reminiscent of:

  • Inbound calls
  • Complete calls
  • Answered calls
  • Missed calls
  • Toll-free calls
  • Inner/exterior calls
  • Discuss time
  • Worldwide calls
  • Voicemail calls
  • Calls in queue

6) Auto attendants

You don’t want a receptionist to display screen and divert incoming calls in case your hosted telephone supplier gives auto attendants. This automated message asks what a caller wants assist with, and passes them to probably the most related particular person.
Also referred to as an Interactive Voice Response (IVR), this name routing system saves time for everybody. You may arrange guidelines for the system on-line. So, if somebody calls your enterprise telephone quantity and presses #2 for a buyer help agent, you’ve already acquired guidelines for which agent’s line will ring.
(For those who’ve acquired a name middle, you possibly can even go for a bunch of brokers’ strains to ring. The hosted telephone system sends them to the following accessible agent.)

7) Excellent name high quality 

A standard concern for companies switching to a VoIP-based telephone system is the name high quality. They assume that as a result of the connections aren’t wired (and web connections might be unstable), the standard will endure.
That isn’t true. Actually, hosted VoIP calls are a lot clearer than conventional telephone strains. You’ll want a good web connection that’s at the very least 100 Kbps, however most ISPs present at the very least 100 instances that (10 Mb). Meaning you’re probably already set as much as make and obtain high-quality calls via a digital telephone system even in case you’re making long-distance calls.

Prepared to change to a hosted telephone system? 

There’s little doubt {that a} hosted telephone system is the best way ahead. Lengthy gone are the times of copper wires creating mazes round your workplace, and drained expertise that wants changing each few months.
However bear in mind to verify that your new telephone service supplier gives the superior options you want. That manner, your complete enterprise received’t must cope with outdated, expensive telephone programs that take over all the workplace.
Pricing for our cloud telephone system (which incorporates all of these options) begins from simply $20.95 per person, per thirty days. You’d be loopy to overlook out. Ebook a demo right this moment.



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